Terms & Conditions

General

  • We offer a free quote with all complimentary consultations
  • General prices do not include a professional blow-dry
  • Complimentary style, colour and home care consultations are available
  • 24 hour’s notice of cancellation is required to avoid cancellation fee
  • We recommend skin sensitivity tests 48 hours prior to colour or wave services
  • We offer accurate quotes with all of our complimentary consultations

Purchases

These terms and conditions apply to purchases made on this website from HAIRTALKS Rouse Hill

Each order is governed by the terms and conditions current at the time the order is placed. HAIRTALKS Rouse Hill may alter, add to or delete from these terms and conditions without notice. You are advised to read and understand these terms and conditions each time you place an order.

Orders

All orders placed through this website are accepted subject to confirmation by HAIRTALKS Rouse Hill. Where the goods are either no longer available, or not currently available you will be notified by HAIRTALKS Rouse Hill as soon as possible.

HAIRTALKS Rouse Hill may vary prices in the event of either price changes or errors made by suppliers. If HAIRTALKS Rouse Hill requests payment for increased prices, you may cancel the order by giving notice to HAIRTALKS Rouse Hill prior to shipment of the equipment. Equipment will not be shipped for seven (7) days if we have notified you by email and not received a response; equipment will be shipped the morning of the arranged delivery day if we contact you by telephone.

HAIRTALKS Rouse Hill aims to display up-to-date pictures of all of the goods on this website. However, our pictures of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods. HAIRTALKS Rouse Hill reserves the right to restrict sales to retail quantities when supplying resellers or distributors.

Delivery

Delivery will be made to the address specified in the order on the date requested. Anyone at HAIRTALKS Rouse Hill may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location.

Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged. HAIRTALKS Rouse Hill may charge you additional delivery fees for subsequent delivery. Complaints must be made within 4 business days of delivery to the HAIRTALKS Rouse Hill head office either by telephone, email or fax.

Payment

Payment may be made through the payment section of this website. Methods of payment acceptable before delivery are restricted to EFTPOS payment through Visa, MasterCard or American Express. Do not send cash in the mail. Payment upon delivery is not available.

Returns & Refunds

Any goods provided which do not match the description and specification on our website may be returned within 14 days of delivery for a full refund or exchange for the specified item with a price adjustment where the exchanged item differs in price from the item supplied.

Any goods which fail during the manufacturer’s warranty period may be returned for replacement or repair according to the manufacturer’s warranty terms. HAIRTALKS Rouse Hill will endeavour to provide a loan replacement during the period the manufacturer restores the goods under warranty. Where goods supplied are in no way defective but the purchaser decides that they no longer want the item, nor any substitute, consideration will be given on a case by case basis of an appropriate refund.

Privacy

HAIRTALKS Rouse Hill will not reveal your personal information to external organisations except for the purposes of fulfilling your order unless you have indicated that this information may be passed to other parties.

Liability

Any liability of HAIRTALKS Rouse Hill in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of HAIRTALKS Rouse Hill be limited to:

  • In relation to goods, the replacement of the goods or the supply of equivalent goods; and
  • In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Applicable Law

All purchases under this website and these terms and conditions are subject to the laws of the relevant state and country.

Privacy policy

HAIRTALKS Rouse Hill takes seriously the privacy of those that visit our website. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To register to attend an online seminar or demonstration;
  • To receive specific information from us such as a catalogue;
  • To sign up for a mailing list;
  • To correspond with us;
  • Or any other such activity that we deem necessary.

HAIRTALKS Rouse Hill does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

HAIRTALKS Rouse Hill owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. HAIRTALKS Rouse Hill may share this information with its business partners for the specific purpose of a promotion or service offering.

Are “Cookies” used on the website?

“Cookies” are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the HAIRTALKS Rouse Hill site if you do so.

How is personally identifiable information safeguarded?

HAIRTALKS Rouse Hill utilises industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24-hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

The HAIRTALKS Rouse Hill website may contain links to other internet websites. HAIRTALKS Rouse Hill neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non- HAIRTALKS Rouse Hill websites.

How to opt out of correspondence

Based on the information a user has provided, HAIRTALKS Rouse Hill may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

Shipping & returns

Shipping

Please be assured that your items will ship out within 2 days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are Startrack and Australia Post. We cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing. Deliveries occur Monday through Friday between the hours of 9am and 5pm, excluding holidays. If you require express shipping, please contact us for charges.

Returns

Returns and warranties are to be assessed by our Customer Care team before being sent back. If it is deemed that a refund is it order it will be provided as a credit to the credit card used at the time of purchase within 5 business days upon receipt of the returned merchandise.